Exchanges and Returns Policy
If you made the purchase through our website, received the product in perfect condition and still are not satisfied, you can request the cancellation through our Relationship Center: e-mail courageliquida.beverage@gmail.com or by phone: (37) 99963-6733.
But following the instructions below:
Purchase withdrawal:
As dictated by the rules of the CDC (Consumer Protection Code), the customer who makes purchases through virtual stores has up to 07 (seven) days after receiving the product to register the withdrawal of the purchase.
Pursuant to Article 49, the consumer may withdraw from the contract within seven days of its signature, or the act of receiving the product or service, whenever the contract for the supply of products and services takes place outside the commercial establishment, especially by phone or at home.
Sole Paragraph - If the consumer exercises the right of repentance provided for in this article, the amounts eventually paid, in any capacity, during the reflection period, will be returned immediately, monetarily updated.
Merchandise Return:
- The goods must be sent to the address of origin, a fact previously communicated to our contacts: e-mail courageliquida.beverage@gmail.com or by phone: (37) 999636733.
- The product must be returned in its original packaging, accompanied by all accessories.
- The product can not show any evidence of use.
Return of Values:
- Credit card: The reversal may occur in up to 02 subsequent invoices.
- Bank slip: credit to current account within 10 working days.
- There will be no refund of the shipping cost.
ATTENTION: The refund of amounts will be processed only after receipt and analysis of the conditions of the product(s) in our Distribution Center. The product must not show any signs of use.
Product without defect
New product:
The new product has up to 30 days to be replaced. As long as it is presented in the same conditions in which it was received/purchased (in the original packaging and unused).
If you have chosen the product in our online store, but when you receive it you are not satisfied and want to replace it with another item, observe the rules:
Merchandise Return:
- The product can not show any evidence of use.
- The product must be returned in its original packaging, accompanied by all accessories and manuals.
- The goods must be sent to the address of origin, previously communicated through our contacts: e-mail courageliquida.beverage@gmail.com or by phone: (37) 99963-6733.
Merchandise Replacement:
- You can choose another item according to the stock available in our virtual store.
- Remembering that all charges for the FIRST exchange attempt will be our responsibility. For all other exchange requests, we reserve the right to re-charge the applicant for shipping and other postage charges.
- The choice of a new product must be limited to the value of the original product. If there is a difference, this additional payment must be made according to the existing options on the site.
Defective product
Product with alleged manufacturing fault:
The products sold in our store have a 90-day warranty in case of natural manufacturing faults. Exceptions are made for products whose warranty is specified in their description. If the item purchased from our store is defective after seven days from the date of receipt and within the manufacturer's warranty period, you can contact us to report the occurrence and obtain clarification.
Inform us through the contacts: e-mail courageliquida.beverage@gmail.com or by phone: (37) 99963-6733.
See how to request the assessment request for alleged manufacturing faults:
Merchandise Return:
- The goods must be sent to the address of origin, previously communicated through our contacts: e-mail courageliquida.beverage@gmail.com or by phone: (37) 99963-6733.
- Return the product in its original packaging (if possible).
- Mandatorily, the customer must forward the 1st copy of the Purchase Invoice together with the product.
- The customer must send a brief written report on the alleged defect to which the complaint refers.
Analysis of product defects:
The defect assessment will be carried out by our suppliers and then the final report of the exchange order will be completed. Average completion time: 15 working days after receiving the product.
Report Favorable to the exchange:
- The customer will receive at the origin address, at no additional cost, the replacement of the product with another of the same model.
- In the absence of the same model in stock, the customer will be notified and will be able to choose another model to exchange among the existing options on the site, respecting the credit limit.
- If there is a price difference between the chosen product and the product claimed, payment of the difference must be arranged.
Report Against the Exchange:
The product will be returned without replacement. Disapproval Items:
- Absence of defect (no finding of damage pointed out by the customer).
- Evidence of inappropriate use of the product.
- Indications of accidental damage.
- Natural wear and tear as a result of use.
- Inadequate washing of the product.
To mark our transparency, we open this space to clarify our conduct with the personal data that you confide to us. Changes to our privacy policy will be duly informed in this space.
Coragem Líquida LTDA is committed to maintaining the privacy of our customers throughout the navigation process.
To make your purchases, you must register your data. This ensures that your purchase is completed and guarantees that our products are correctly delivered to the indicated address within the stipulated period.
However, it is worth remembering that your personal data is recorded by our website in an automated and codified manner, eliminating human manipulation.